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Temperature Guard has been making quality products since 1977. We currently specialize in Food Service, Medical, and Industrial grade applications. We offer quality products from a family business.

Frequently Asked Questions

For live technical assistance call 888-248-7103, M-F, 9:00 - 4:00 EST or
send questions to support@temperatureguard.com

 

 

 


Can Temperature Guard products be used on an IP phone system?
We get this question a lot so we investigated. The short answer is yes if your IP phone provider can provision an ATA (Analog Telephone Adaptor) such as the Linksys PAP2T-NA.
We use Nextiva IP phones for our business. We were able to buy a Linksys PAP2T-NA (-NA is important/unlocked device) which is supported by Nextiva. We called Nextiva to help get the PAP2T-NA working.

There is one downside to using an IP phone system to get an alert call out. In the event of a power outage the entire network infrastructure including the ATA would have to be battery backed up for the phone call to get out.

Note: If you truely need the alarm call, you can't beat the reliablity of an plain old telephone line.


Customer Service Frequently Asked Questions

When will my order ship?
On most orders for in-stock items, please allow 1-2 business days processing time. Domestic orders of in-stock items with Next-Day or 2-Day shipping will be processed and shipped the same business day (excludes Saturday, Sunday and holidays), if received before 11:00a.m. EST.

For questions about your order, please send status requests to customerservice@temperatureguard.com. Be sure to include your order number or purchase order number in the subject line.

When will my order arrive?
Please refer to our Shipping Details page for detailed shipment related information.

How to run Data Capture as a Windows system service

Below are links to several software vendors who's software will allow Data Capture to be run as a Windows service. 

For Windows XP and Windows 7
www.firedaemon.com
http://www.coretechnologies.com/products/AlwaysUp/
http://www.uinterface.com/serviceshell/

For server operating systems
http://nssm.cc/description  

NOTE: We and some of our customers have successfully used this software. Temperature Guard is not affiliated with either vendor and makes no claims or warranties regarding their products. Refer all support questions to the software vendor.

 

Will Temperature Guard products work on a digital business phone systems?

All Temperature Guard products require an analog phone line. Most digital phone system manufacturers offer digital to analog converters that you can use to connect a Temperature Guard to your digital phone system.

Temperature Guard products can share an analog fax line. See the specific model's manual for details.

Will Temperature Guard products work on my cable network phone system?

In most cases, Temperature Guard will work with your cable phone system. If you can use a standard phone with your cable phone system, then the Temperature Guard will work; however, we suggest that you test the Temperature Guard once it is installed.

 

Home Guard VM500-2 Frequently Asked Questions

DSL
If your home has DSL, you must use a DSL filter with your VM500-2.

 

How does the Home Guard work?
1) Locate the HG in the area where you want to monitor the temperature.
2) Plug in the phone line and power pack and then turn the HG on.
3) Call the HG from another phone, or cell phone.
4) Follow the spoken instructions and the manual to program the phone number (s) where you want the HG to call you in case of emergencies.
5) Press the "0" key and hang up the phone.
6) That's it. The HG is now monitoring your home!

 

What happens when the temperature goes below 45 degrees?
1) The HG begins to make emergency phone calls starting with the primary phone number.
2) If a person or answering machine answers the phone at the primary phone number, then the HG will say, "Warning the temperature is 45 degrees. Please enter you PIN number."
3) The HG will wait for a valid PIN number.
4) If a valid PIN number is entered, then the HG will stop making emergency phone calls.
5) If a valid PIN number is not entered, then the HG will call the second programmed phone number.
Once all of the programmed phone numbers have been called, the HG will wait fifteen minutes and begin making phone calls starting with the primary number.
7) Steps 1) through 6) are repeated until someone enters a valid PIN number or the temperature goes above 45 degrees. Can a Home Guard and an answering machine share the same line Yes, most answering machines answer the phone on the 4th ring. To have the answering machine answer the phone, program the Home Guard to answer the phone on the 5th ring. To access the Home Guard, call your home and let the phone ring 3 times. Hang up and wait 20 seconds. Call your home again and on the 2nd ring the Home Guard will answer.

>What do I need to do to store my unit when I am not going to use it for a long time?
Make sure you turn off your unit for storage. When you are ready to use it again, plug it in a few days before you need it to allow the battery to fully charge.

I purchased a Home Guard last year. Is there anything that I need to do to get it ready for this winter?
Charge the battery prior to leaving, by plugging the Guard in allowing it to charge for several days.

 

Temperature Guard VM500-3 Frequently Asked Questions

DSL
If your home has DSL, you must use a DSL filter with your VM500-3.

How to use the Temperature Guard
1) Locate the Temperature Guard (TG) in the area where you want to monitor the temperature.
2) Plug in the phone line and power pack and then turn the TG on.
3) Call the TG from another phone, or cell phone.
4) Follow the spoken instructions and the manual to program at least the following items:
The phone number(s) where you want the TG to call you in case of emergencies.
The upper and lower temperature limits.
5) Hang up by pressing the "0" key until the TG says "Good-bye".
6) That's it. The TG is now monitoring your home or business!

What happens when the temperature goes out of programmed limits?
1) The TG begins to make emergency phone calls starting with the primary phone number.
2) If a person or answering machine answers the phone at the primary phone number, then the TG will say, "Warning the temperature is xx degrees. Please enter you PIN number." xx is the temperature in degrees F. If an answering machine answers, the TG will wait until your greeting message is over, and then it will leave the "Warning..." message. 
3) The TG will wait for a valid PIN number.
4) If a valid PIN number is entered, then the TG will stop making emergency phone calls.
5) If a valid PIN number is not entered or an answering machine answers, then the TG will continue making emergency phone calls with the second programmed phone number.
6) Once all the programmed phone numbers have been called the TG will wait twenty minutes and begin making phone calls starting with the primary number.
7) Steps 1) through 6) are repeated until someone enters a valid PIN number or the temperature goes back to within limits.
8) If a new alarm condition occurs, steps 1 through 7 are repeated again.

Can a Temperature Guard and an answering machine share the same line?
Yes, most answering machines answer the phone on the 4th ring. To have the answering machine answer the phone, program the Temperature Guard to answer the phone on the 5th ring. To access the Temperature Guard, call your home and let the phone ring 3 times. Hang up and wait 20 seconds. Call your home again and on the 2nd ring the Temperature Guard will answer.

What do I need to do to store my unit when I am not going to use it for a long time?
Make sure you turn off your unit for storage. When you are ready to use it again, plug it in a few days before you need it to allow the battery to fully charge.

I purchased a Temperature Guard last year. Is there anything that I need to do to get it ready for this winter?
Charge the battery prior to leaving, by plugging the Guard in allowing it to charge for several days.

How do I reset the max and min temperature readings on my Temperature Guard model VM500-3 (and humidity readings on a VM500-3HT)?
To reset all max and min values on your unit, press 9 at the main menu. This option is NOT spoken. Pressing 9 will set the max and min readings to the current temperature (and current relative humidity on models equipped with humidity sensing).

Note: after pressing 9 you will be immediately returned to the main menu. Press 1 to hear the current status of temperature, humidity (if equipped) and power. The temperature and humidity high and low readings will be the same.

 

4-20 ma Sensor Monitor & Alarm VM500-4 Frequently Asked Questions

How does the VM500-4 work?

The VM500-4 is the perfect solution for monitoring up to seven self-powered, 4-20ma sensors of any type.

Programming Sensor Limits

There are seven items that need to be programmed for each sensor. The items are:

Record a sensor identification message (i.e. "Water pressure")
Record a sensor units of measurement message (i.e. "PSI")
Sensor output at 4 ma (i.e. 4ma = 15 PSI)
Sensor output at 20 ma (i.e. 20ma = 100 PSI)
High alarm limit programmed in unit of measurement (i.e. 75 PSI)
Low alarm limit programmed in unit of measurement (i.e. 25 PSI)
Call out delay time after sensor output goes out of limits. The delay is in seconds and the maximum is 255 seconds (i.e. 10 seconds)
These items identify and quantify each sensor and allows the VM500-4 to report the sensor's current output in an easily understandable format. For example, a pressure sensor is used to monitor a water line. The programmed limits are 15 to 100 PSI. If the water pressure goes of limits for 10 seconds, the VM500-4 will begin to make emergency phone calls. The VM500-4 will call all of the programmed phone numbers until the PIN number is entered. If an answering machine answers the phone, the VM500-4 will leave the alarm message, but it will not stop calling. Once all of the phone numbers have been dialed, the VM500-4 will wait fifteen minutes and then retry all phone numbers.

Example warning message

"Warning sensor one water pressure is 109 PSI enter your PIN number"

What is the minimum I need to buy to build a monitoring system?

One VM500-4 for up to 7 sensors.

If you do not already have a sensor, you can obtain one from www.Omega.com.

 

Can a VM500-4 and an answering machine or fax machine share the same line?

Yes. To have the answering/fax machine answer the phone, program the VM500-4 to answer the phone on the 5th ring. To access the VM500-4, call the number and let the phone ring 3 times. Hang up and wait 20 seconds. Call the number again and on the 2nd ring the VM500-4 will answer.

 

Refrigerator/Freezer Guard VM505 Frequently Asked Questions

What is the minimum I need to buy to build a monitoring system?

One VM505 for every eight refrigerators and freezers.

One temperature sensor for each refrigerator and freezer.

The amount of wire you will need to go from the sensor to the VM505.

 

How does the Refrigerator/Freezer Guard work?

Example 1: Temperature alarm condition
There are three items that need to be programmed for each sensor before monitoring can begin. The items are:

High alarm temperature limit (i.e. 5°F)

Low alarm temperature limit (i.e. -10°F)

Defrost cycle time delay in minutes (i.e. 45 minutes)

Alarm reminder time delay (i.e. 2 hours

 

Sensor 1 is installed in a freezer. The max limit is 5°F and the min limit is -10°F and the defrost time delay is 45 minutes. The temperature at the sensor raises to 6°F. 
After 45 minutes the Refrigerator/Freezer Guard will turn on the alarm relay and buzzer and begin to make emergency phone calls. The Refrigerator/Freezer Guard will call all of the programmed phone numbers until the PIN number is entered. If an answering machine answers the phone, the Refrigerator/Freezer Guard will leave the alarm message, but it will not stop calling. Once all of the phone numbers have been dialed, the Refrigerator/Freezer Guard will wait fifteen minutes and then retry all phone numbers. The Refrigerator/Freezer Guard will continue this calling pattern until the PIN number is entered.

If after the PIN number is entered the temperature is still out of limits for 2 hours, the Alarm Reminder Feature will make the Refrigerator/Freezer Guard begin to make emergency phone calls again.

If the temperature in the freezer goes back within limits the Refrigerator/Freezer Guard will stop making calls, and turn off the alarm relay and buzzer.

Temperature alarm message
"Warning the lab freezer sensor one temperature is 6 degrees and has been out of limits for 45 minutes. Enter your PIN number" ( the lab freezer portion of the message is recorded by the user).

If the alarm condition is acknowledged but the temperature is still out of limits after the Alarm reminder time delay has expired, the Refrigerator/Freezer Guard will begin to make emergency phone calls.

Example 2: Door Open input alarm condition
The Door Open Input has been programmed with a 10 minute time delay. After the door is left open for more than 10 minutes, the Refrigerator/Freezer Guard goes into alarm condition and begins to make emergency phone calls in the same manner as a temperature alarm condition.

Input alarm message
"Warning door is open for 11 minutes. Enter your PIN number"

Can a Refrigerator/Freezer Guard and an answering machine or fax machine share the same line?

Yes. To have the answering/fax machine answer the phone, program the Refrigerator/Freezer Guard to answer the phone on the 5th ring. To access the Refrigerator/Freezer Guard, call the number and let the phone ring 3 times. Hang up and wait 20 seconds. Call the number again and on the 2nd ring the Refrigerator/Freezer Guard will answer. How do you enter a negative number when programming a temperature limit.

To enter a negative limits, press the * key and then enter the number. For example, to enter -15 degrees, press the *15 and then the pound. You will here "negative 15 degrees".

 

Input Guard VM506 Frequently Asked Questions

How does the VM506 work?

There are three parameters that need to be programmed for each input. They are whether the input is normally open or normally closed, the amount of time to wait after the input changes state to go into alarm condition and a recordable message describing the input.

Input alarm condition example
Input 1 has been programmed to be normally open with a 10 second time delay. The contacts wired to input 2 closes. After the input is closed for 10 seconds, the VM506 goes into alarm condition and begins to make emergency phone calls. The VM506 will call all of the programmed phone numbers until the PIN number is entered. If an answering machine answers the phone, the VM506 will leave the alarm message, but it will not stop calling. Once all of the phone numbers have been dialed, the VM506 will wait twenty minutes and then retry all phone numbers.

Input alarm message
"Warning alarm has been caused by input 1" & your recorded message & "enter your PIN number"

 

Can an Input Guard and an answering machine or fax machine share the same line?

Yes. To have the answering/fax machine answer the phone, program the Input Guard to answer the phone on the 5th ring. To access the Input Guard, call the number and let the phone ring 3 times. Hang up and wait 20 seconds. Call the number again and on the 2nd ring the Input Guard will answer.

 

Computer Room Guard VM508 Frequently Asked Questions

What is the minimum I need to buy to build a monitoring system?

One VM500-8, to allow you to monitor up to four rooms or areas.

One sensor (temperature, temperature and humidity, or water) for each area you wish to monitor.

Wire to go from each sensor to the VM500-8.

 

 

How does the VM500-8 work?

There are six programmable items for each zone.

Zone identification message (i.e. "Server Room 1")

High temperature alarm limit (i.e. 85°F)

Low temperature alarm limit (i.e. 45°F)

High humidity alarm limit (i.e. 90%)

Low humidity alarm limit (i.e. 15%)

Call out time delay in minutes. (i.e. 10 minutes)

 

The Computer Room Guard has been installed in Building 2 of the XYZ Corp. and a system identification message of "This is the Computer Room Guard of XYZ Corp. at Building 2" is recorded.

Zone 1 temperature/humidity sensor is in Server Room 1. The unit has been programmed as shown above.

The temperature in Server Room 1 rises to 86 degrees. After 10 minutes the Computer Room Guard calls all of the programmed phone numbers until the PIN number is entered.

If an answering machine answers the phone, the Computer Room Guard will leave the alarm message and continue calling.

Once all of the phone numbers have been dialed, the Computer Room Guard will wait twenty minutes and then retry all phone numbers.

If, after the PIN number is entered to confirm that the temperature is out of limits, and the temperature is still out of limits after the Alarm Reminder Time Delay has expired, the Computer Room Guard will begin to make emergency phone calls again.

Temperature alarm message
"This is the Computer Room Guard at Building 2 of XYZ Corp. Warning, Zone 1, Server Room 1, temperature is 86 degrees and has been out of limits for 10 minutes. Enter your PIN number"

Humidity alarm message
"This is the Computer Room Guard at Building 2 of XYZ Corp. Warning, Zone 1, Server Room 1, humidity is 78 percent and has been out of limits for 10 minutes. Enter your PIN number."

Water sensor alarm message
"This is the Computer Room Guard at Building 2 of XYZ Corp. Warning, water has been detected. Enter your PIN number."

Power outage alarm message
"This is the Computer Room Guard at Building 2 of XYZ Corp. Warning, power has been out for 6 minutes. Enter your PIN number."

 

Can a Computer Room Guard and an answering machine or fax machine share the same line?

Yes. To have the answering/fax machine answer the phone, program the Computer Room Guard to answer the phone on the 5th ring. To access the Computer Room Guard, call the number and let the phone ring 3 times. Hang up and wait 20 seconds. Call the number again and on the 2nd ring the Computer Room Guard will answer.

 

Power Guard VM500-9 Frequently Asked Questions

How to use the Power Guard
1) Locate the Power Guard in the area where you want to monitor the power.
2) Plug in the phone line and power pack and then turn the Power Guard on.
3) Call the Power Guard from another phone, or cell phone.
4) Follow the spoken instructions and the manual to program at least the following items:
The phone number(s) where you want the Power Guard to call you in case of emergencies.
The power outage time delay.
5) Hang up by pressing the "0" key until the Power Guard says "Good-bye".

 

What happens when the power is out for longer than the programmed power outage delay time?
1) The Power Guard begins to make emergency phone calls starting with the primary phone number.
2) If a person or answering machine answers the phone at the primary phone number, then the Power Guard will say, "Warning power has been out for xx minutes. Enter you PIN number." xx is the amount of time the power has been out. If an answering machine answers, the Power Guard will wait until the greeting message is over, and then it will leave the "Warning..." message. 
3) The Power Guard will wait for a valid PIN number.
4) If a valid PIN number is entered, then the Power Guard will stop making emergency phone calls.
5) If a valid PIN number is not entered or an answering machine answers, then the Power Guard will continue making emergency phone calls with the second programmed phone number.
6) Once all the programmed phone numbers have been called the Power Guard will wait twenty minutes and begin making phone calls starting with the primary number.
7) Steps 1) through 6) are repeated until someone enters a valid PIN number or the power has returned.
8) If a new alarm condition occurs, steps 1 through 7 are repeated again.

Can a Power Guard and an answering machine share the same line?
Yes, most answering machines answer the phone on the 4th ring. To have the answering machine answer the phone, program the Power Guard to answer the phone on the 5th ring. To access the Power Guard, call your home and let the phone ring 3 times. Hang up and wait 20 seconds. Call again and on the 2nd ring the Power Guard will answer.

 

Property Guard VM510 Frequently Asked Questions

What is the minimum I need to buy to build a monitoring system?

One VM500-10 for every eight sensors.

One sensor for each area you wish to monitor.

The amount of wire you will need to go from the sensor to the VM500-10.

 

How does the Property Guard work?

Example 1: Temperature alarm condition
There are three items that need to be programmed for each sensor before monitoring can begin. The items are:

High alarm temperature limit (i.e. 5°F)

Low alarm temperature limit (i.e. -10°F)

Defrost cycle time delay in minutes (i.e. 45 minutes)

Alarm reminder time delay (i.e. 2 hours

 

Sensor 1 is installed in a freezer. The max limit is 5°F and the min limit is -10°F and the defrost time delay is 45 minutes. The temperature at the sensor raises to 6°F. 
After 45 minutes the Property Guard will turn on the alarm relay and buzzer and begin to make emergency phone calls. The Property Guard will call all of the programmed phone numbers until the PIN number is entered. If an answering machine answers the phone, the Property Guard will leave the alarm message, but it will not stop calling. Once all of the phone numbers have been dialed, the Property Guard will wait fifteen minutes and then retry all phone numbers. The Property Guard will continue this calling pattern until the PIN number is entered.

If after the PIN number is entered the temperature is still out of limits for 2 hours, the Alarm Reminder Feature will make the Property Guard begin to make emergency phone calls again.

If the temperature in the freezer goes back within limits the Property Guard will stop making calls, and turn off the alarm relay and buzzer.

Temperature alarm message
"Warning the lab freezer sensor one temperature is 6 degrees and has been out of limits for 45 minutes. Enter your PIN number" ( the lab freezer portion of the message is recorded by the user).

If the alarm condition is acknowledged but the temperature is still out of limits after the Alarm reminder time delay has expired, the Property Guard will begin to make emergency phone calls.

Example 2: Door Open input alarm condition
The Door Open Input has been programmed with a 10 minute time delay. After the door is left open for more than 10 minutes, the Property Guard goes into alarm condition and begins to make emergency phone calls in the same manner as a temperature alarm condition.

Input alarm message
"Warning door is open for 11 minutes. Enter your PIN number"

Can a Property Guard and an answering machine or fax machine share the same line?

Yes. To have the answering/fax machine answer the phone, program the Property Guard to answer the phone on the 5th ring. To access the Property Guard, call the number and let the phone ring 3 times. Hang up and wait 20 seconds. Call the number again and on the 2nd ring the Property Guard will answer.

 

How do you enter a negative number when programming a temperature limit.

To enter a negative limits, press the * key and then enter the number. For example, to enter -15 degrees, press the *15 and then the pound. You will here "negative 15 degrees".

 

M303 Frequently Asked Questions

What is the minimum I need to buy to build a monitoring system?

One MOLLY303 for each full refrigerator (freezer and fridge compartment) or one MOLLY303 for every two refrigerator or freezer compartment to be monitored.

One temperature sensor (ACI/1K-2W-BP, ACI/1K-2W-SP, or ACI/1K-2W-LTS) for each compartment to be monitored.

 

A typical installation for a full refrigerator (freezer and fridge compartment) would require one MOLLY303, two ACI/1K-2W-BP-V temperature sensors and two DR-1035W door sensors.

M304 Frequently Asked Questions

What is the minimum I need to buy to build a monitoring system?

One MOLLY304.

One temperature sensor (ACI/1K-2W-R, ACI/1K-2W-BP or ACI/1K-2W-SP) for each area to be monitored.

 

Battery Frequently Asked Questions

How long does it take to charge the batteries?
The standard four hour battery backup takes approximately four to seven days to become fully charged. Tests have shown that after one week of charging, the battery lasted six hours, dialing two phone numbers every twenty minutes.

The twenty and thirty hour batteries take approximately two weeks to become fully charged. Tests have shown that after three weeks of charging, the thirty-hour battery lasted fifty hours, dialing two phone numbers every twenty minutes.

I ordered a 20 or 30 hour battery, where is it?
The optional batteries are installed internally at the factory, no user installation is necessary.

Data Capture Frequently Asked Questions

Before installing a Temperature Guard, verify that your network has:
A DHCP server. The Temperature Guard must obtain an initial IP address from the server.
Ports 10001 (2711h) and 30718 (77FEh) are not blocked.

Sending Email
I get errors when attempting to send emails. After verifying all settings for your SMTP host such as Outgoing Port and Authentication, make sure that your Anti-Virus software is not blocking port 25 or in some other way preventing emails from leaving your computer.

Resetting a device from a static IP address back to DHCP.
If you are moving a Temperature Guard configured with a static IP address to a network where this static IP address will not function, you should reset the Temperature Guard back to DHCP mode before the move. 

1. Run the Temperature Guard IP Address Setup program.

2. Click the Find all Temperature Guard servers on the network button to find all of the Temperature Guard devices on your network. A list of their IP address' are displayed. Only Temperature Guard's IP addresses are displayed.

3. Click on the IP address of the device you want to reset back to DHCP mode. The selected IP address will turn yellow.

4. Click on the Reset the Selected Server back to DHCP Mode button. You will be prompted to confirm this change. Click OK to proceed. 

5. The program will again find all Temperature Guard devices on your network. The program will confirm that the IP address has be reset from a static IP to DHCP mode.

A device which is not able to be found on the network or communicated with may have invalid network address settings and need to be restored to DHCP mode. This can be achieved by using the "Reset Device to DHCP" found under the advanced menu.

Advanced Tools
Under the Advanced menu option there are three advanced tools to allow you to:
· Set the IP Address, Gateway Address, and Subnet Mask via web
· Manually Set an IP Address when no DHCP server is present or when you can not locate the device on the network
· Test Communications to a Temperature Guard device

Set IP, Gateway, Subnet via Web
This feature is for IT professionals and is to be used only if it is necessary to change the subnet mask. This procedure is unnecessary for standard networks. Verify that you have the latest version of Java before running.

1. Click on the Server Properties button to display the Server Properties.

2. Verify the correct IP Address setting

3. Enter the Subnet Mask
-Verify that the Subnet Mask is correct before clicking Update Settings button. If an incorrect Subnet Mask is entered the TG device will be unable to communicate.

4. Enter the Gateway Address
-Verify that the Gateway Address is correct before clicking Update Settings button. If an incorrect Gateway Address is entered the TG device will be unable to communicate.

5. Click the Update Settings button.

6. Close the browser window.

Manually Set IP
In networks without a DHCP server or when you are unable to find a Temperature Guard device on the network, it may be useful to set a static IP address manually. You will need the MAC address of the device you are communicating with. This can be found on the white label on the network enabled Temperature Guard device itself. 

1. Enter the MAC address of the device in the window and click OK.

2. Enter the static IP address you wish to give the device and click OK.

3. Confirm the static IP address and click OK.

4. Depending on your network configuration, the device may or may not show up in the device listing now.

5. Perform the Test Communication function to verify IP Address functionality. If Test Communication fails, utilize the ping command by opening a command prompt and entering ping xxx.xxx.xxx.xxx (where xxx.xxx.xxx.xxx is the IP address you gave the device.)

 

Data Capture does not display temperature readings when running on a Windows Vista machine

Issue:

When running Data Capture on a Windows Vista machine, there are instances when the temperature data is not displayed.

Solutions:

1) The issue is resolved by giving the user Power User permissions to the Vista pc, and applied his Domain account also to the Temperature Guard installation folder with additional permissions.

OR

2) In Data Capture, click on Setup | Configure Data Capture
Select the Data Logging tab
Click the Change Log File Location button
Navigate to Program Files\Temperature Guard\Data Capture
Click OK button
Click Apply button

Communication Frequently Asked Questions

PBX Compatibility
Yes, the Temperature Guard family of products work with most PBX systems. If pauses are needed when dialing a phone number, enter * to insert a 2 second delay. All phone number can be up to 20 digits long. For example, if the Temperature Guard needs to dial a 9 and then pause a couple of seconds to access an outside line, the phone number must be entered as follows:
9 * 5 5 5 5 5 5 5

(assume a local call and the spaces are for clarity)

 

Microsoft Jet Database Error

Please see the Microsoft Help and Support page http://support.microsoft.com/kb/306269 for help on solving this issue.

 

Using Microsoft Exchange Server with Data Capture to send emails

Tell Exchange Server to allow Temperature Guard server the right to Relay email. In exchange 2007 do this by creating a New Receive Connector under the Hub Transport. Once that was added it worked like a charm.

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